We use DHL company for the shipping of your orders. The shipping costs are free of charge and we try everytime we can to ship your order in priority.
Free shipping worldwide!
If delivery is outside Switzerland, all customs charges, costs and taxes incurred by foreign administrations are the purchaser’s responsibility.
• Europe: 5 to 10 days
• Switzerland: 3 to 4 days
• Rest of the world: 10 to 20 days
In case of delivery problems, we contact you as soon as possible.
If one or more products arrive in bad condition, please bring the defective product to the store you have selected, or inform us by mail with a photo and an explanation. Please do not send back the defect product until we ask you to do it.
2. PRODUCT RETURN
Goods ordered from our website can be returned within 14 days. Items must be returned, or bring into the selected partner store, in perfect condition, undamaged and unmarked, and in their original packaging. If this is not the case, they will be returned to you at your expense.
The items delivered must be returned with a written returns form, which include:
• All personal information (Surname, First name, telephone no., full address, billing address, invoice number, date of invoice).
• Reason for return with item no, description, size, price.
• The type of payment used. Payments with credit card, indicate the last 4 numbers, and for PayPal service, indicate your full banking details.
• Add this following sentence;
○ I authorize TEFANESO Switzerland S.A. to debit or credit, the credit card, or the above account, of the difference between my original order and exchanged item(s).
• Date, place and signature.
If you want to exchange an item, specify by what article. You will find all the required information, such as item number, size and price in our shop online. The exchanged items will be sent to the billing address of your original order.
Postal charges will be borne by the buyer.
Sale products can be neither returned nor exchanged.
For all questions regarding products, invoices or problems, please contact firstname.lastname@example.org, or use the link “Contact Us” on our website.