{"id":39093,"date":"2019-05-09T19:32:25","date_gmt":"2019-05-09T18:32:25","guid":{"rendered":"https:\/\/www.tefaneso.com\/?page_id=39093"},"modified":"2019-05-09T19:32:25","modified_gmt":"2019-05-09T18:32:25","slug":"livraisons-retours","status":"publish","type":"page","link":"https:\/\/www.tefaneso.com\/fr\/livraisons-retours\/","title":{"rendered":"Livraisons et Retours"},"content":{"rendered":"<p>[et_pb_section bb_built=\u00a0\u00bb1&Prime; fullwidth=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb3.9&Prime; custom_padding=\u00a0\u00bb0px|0px|0|0px|false|false\u00a0\u00bb bottom_divider_style=\u00a0\u00bbwave2&Prime; bottom_divider_color=\u00a0\u00bb#ffffff\u00a0\u00bb next_background_color=\u00a0\u00bb#000000&Prime;][et_pb_fullwidth_header title=\u00a0\u00bbDELIVERY \u2013 RETURNS\u00a0\u00bb _builder_version=\u00a0\u00bb3.9&Prime; title_font=\u00a0\u00bb|700||on|||||\u00a0\u00bb title_text_align=\u00a0\u00bbcenter\u00a0\u00bb title_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb title_font_size=\u00a0\u00bb48px\u00a0\u00bb title_font_size_tablet=\u00a0\u00bb30px\u00a0\u00bb title_font_size_phone=\u00a0\u00bb48px\u00a0\u00bb title_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb content_text_align=\u00a0\u00bbcenter\u00a0\u00bb content_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb background_color=\u00a0\u00bbrgba(255, 255, 255, 0)\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/www.tantomarketing.com\/alba\/wp-content\/uploads\/2018\/04\/Tefaneso_Home_Background_2-3.jpg\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb]<\/p>\n<div class=\"breadcrumbs\">\n<div class=\"container\" style=\"text-align: center;\"><a>Home<\/a><a><span class=\"separator\">\/ Delivery \u2013 Returns<\/span><\/a><\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb3.0.47&Prime; custom_padding=\u00a0\u00bb1px|0px|1px|0px|false|false\u00a0\u00bb prev_background_color=\u00a0\u00bb#000000&Prime;][et_pb_row _builder_version=\u00a0\u00bb3.0.47&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime;][et_pb_text _builder_version=\u00a0\u00bb3.9&Prime; text_text_color=\u00a0\u00bb#848484&Prime; text_font_size=\u00a0\u00bb12px\u00a0\u00bb text_line_height=\u00a0\u00bb24px\u00a0\u00bb header_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#2e2e2e\u00a0\u00bb header_font_size=\u00a0\u00bb36px\u00a0\u00bb header_6_text_color=\u00a0\u00bb#6f6f6f\u00a0\u00bb header_6_font_size=\u00a0\u00bb12px\u00a0\u00bb header_6_line_height=\u00a0\u00bb30px\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb]<\/p>\n<p>Nous utilisons la soci\u00e9t\u00e9 DHL pour l&rsquo;envoi de vos commandes. Les frais d&rsquo;envoi sont offerts et, dans la mesure du possible nous effectuons toujours les envois en prioritaire.<\/p>\n<p>&nbsp;<\/p>\n<h1><b>1.ENVOIS<\/b><\/h1>\n<p>&nbsp;<\/p>\n<p><b>Pas de frais d\u2019envoi!<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Les droits de douane, frais et taxes qui peuvent \u00eatre pr\u00e9lev\u00e9s par les autorit\u00e9s des divers pays, en cas de livraison hors Suisse sont \u00e0 la charge de l\u2019acheteur.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">D\u00e9lais de livraison:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Europe : 5 \u00e0 10 jours<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Suisse : 3 \u00e0 4 jours<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Reste du monde : 10 \u00e0 20 jours<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">En cas de probl\u00e8mes de livraison, nous vous contactons d\u00e8s que possible.<br \/>\n<\/span><br \/>\n<span style=\"font-weight: 400;\">Si un ou plusieurs produits command\u00e9s arrivent en mauvais \u00e9tat, veuillez apporter le(s) produit(s) d\u00e9fectueux au magasin partenaire que vous avez s\u00e9lectionn\u00e9, ou, nous en informer par mail avec une photo et une explication. SVP ne renvoyez pas le produit d\u00e9fectueux avant que nous vous en ayons explicitement fait la demande.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h1><b>2.RETOURS<\/b><\/h1>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Vous disposez de 14 jours pour nous renvoyer, ou d\u00e9poser dans le magasin partenaire s\u00e9lectionn\u00e9, la marchandise command\u00e9e sur notre site internet. Les articles doivent obligatoirement \u00eatre retourn\u00e9s en parfait \u00e9tat, dans leur emballage d\u2019origine, non endommag\u00e9s et non marqu\u00e9s. A d\u00e9faut, ils vous seront retourn\u00e9s, \u00e0 vos frais.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Les articles livr\u00e9s doivent \u00eatre retourn\u00e9s avec une d\u00e9clarations \u00e9crites, qui comprend :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Toutes les informations personnelles (nom, pr\u00e9nom, adresse compl\u00e8te, adresse de facturation, n\u00b0 de t\u00e9l\u00e9phone, num\u00e9ro de la facture, date de la facture).<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Motif de retour avec num\u00e9ro d\u2019article, description, taille et prix. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Le type de paiement utilis\u00e9. Pour les paiements avec carte de cr\u00e9dit, indiquer les 4 derniers num\u00e9ros, pour le service PayPal, indiquer vos coordonn\u00e9es bancaires compl\u00e8tes.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ajouter la phrase suivante;&nbsp;<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><i><span style=\"font-weight: 400;\">J\u2019autorise TEFANESO Switzerland S.A \u00e0 d\u00e9biter, ou cr\u00e9diter, la carte de cr\u00e9dit, ou le compte ci-dessus, de la diff\u00e9rence entre ma commande originale et l\u2019(les) article(s) \u00e9chang\u00e9(s).<br \/>\n<\/span><\/i><\/li>\n<\/ul>\n<\/li>\n<li>Date, lieu et signatures.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Si vous souhaitez \u00e9changer un article, pr\u00e9cisez par quel article. Vous trouverez toutes les informations requises, telles que le num\u00e9ro d\u2019article, la taille et le prix dans notre boutique en ligne. Les articles \u00e9chang\u00e9s seront envoy\u00e9s \u00e0 l\u2019adresse de facturation de votre commande initiale.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Les frais postaux seront \u00e0 la charge de l\u2019acheteur. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Les produits sold\u00e9s ne seront ni repris, ni \u00e9chang\u00e9s.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>QUESTIONS?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Pour toute question relative aux produits, au factures ou probl\u00e8mes rencontr\u00e9s n\u2019h\u00e9sitez pas \u00e0 contacter <\/span><a href=\"mailto:info@tefaneso.com\"><span style=\"font-weight: 400;\">info@tefaneso.ch<\/span><\/a><span style=\"font-weight: 400;\">, ou utiliser le lien \u00ab\u00a0contact\u00a0\u00bb de notre site internet.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Home\/ Delivery \u2013 Returns &nbsp; &nbsp; Nous utilisons la soci\u00e9t\u00e9 DHL pour l&rsquo;envoi de vos commandes. Les frais d&rsquo;envoi sont offerts et, dans la mesure du possible nous effectuons toujours les envois en prioritaire. &nbsp; 1.ENVOIS &nbsp; Pas de frais d\u2019envoi! Les droits de douane, frais et taxes qui peuvent \u00eatre pr\u00e9lev\u00e9s par les autorit\u00e9s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7358,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Consultez notre politique de livraison et de retour - TEFANESO<\/title>\n<meta name=\"description\" content=\"Livraison et retours. 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